HeatGuard Membership

Ensuring Your Comfort and Peace of Mind

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Terms & Conditions
These terms and conditions (“terms”) apply to the HeatGlow HeatGuard membership contract between the person ordering the service (customer/you) and HeatGlow (we/Us). Please read these terms carefully before agreeing to the contract as they contain important information about the boiler service scheme. The membership is a way of spreading the cost of your annual boiler service over 12 equal monthly payments, made prior to us carrying out the service to your boiler.
Once we have received 12 consecutive monthly payments, we will contact you to arrange a suitable time to carry out your annual boiler service. The contract will auto-renew until canceled by the customer. We will attempt to contact you by email, text message, or phone call. If after reasonable effort to contact you, we are not successful, we will end the contract after 30 days and no monies will be refunded to you. We will carry out your boiler service within 30 days of its due date to maintain any warranty you may have with manufacturers or warranty cover company.
Once a suitable booking is made, one of our Gas Safe registered engineers will inspect the boiler, clean and adjust as necessary using reasonable care and skill, then issue you with the Gas Safe Form CP6, which is a service/maintenance checklist. If you have your boiler logbook available, this can be filled in at the same time. Any further works that are advised or required would not be covered by this scheme, but a written quote may be provided for these works to be carried out on a subsequent visit. A 10% discount will be applied to the final quoted amount. This discount does NOT apply to: shower repairs, leaking shower enclosures/bathrooms and shower trays, drainage/blockages, solar panels/renewables, lead pipework.
Our working hours are 8am to 4pm, Monday to Friday, and you will have to be available for us to carry out the service during these times. These times are subject to change, and details can be found on our website at www.heatglow.co.uk. If you arrange a booking and we are not able to access the property or boiler, a reasonable failed call-out charge may be applied.
The scheme does not include the cost of any items required during the service such as replacement gaskets, seals, or parts. It does not cover repairs due to malfunction, misuse, or breakdown of the appliance. If we deem your appliance to be unsafe then, with your permission, it will be isolated and labeled in line with the Gas Industry Unsafe Situations Procedure (GIUSP). This will cancel your contract and no monies will be returned to you.
You may cancel the scheme at any time by contacting us in writing or via email. If this is within the first 14 days of signing up, you will receive a full refund of any money paid. If you cancel after this time passes, no monies will be returned to you.
For further information, please see www.heatglow.co.uk. HeatGlow reserves the right to make changes to these T&Cs and may do so without prior warning.
GDPR Regulations Regarding Data Privacy
Due to a recent change in regulations, we now have to tell you what information we collect about you and your property and how we process and store this data. If you call upon our services, whether for a quotation or for a job to be carried out, we will ask you for contact details including your name, address, phone numbers, and email address. We will store this on our cloud-based CRM system that is password protected and assume you are happy with this and that we have your consent to do so.
We may store these and other relevant details about your property such as type of property, boiler make/model/location, stopcock position, gas meter location, and any other information that may be useful for our engineers. We will assume that you are happy for us to do so, and that you give consent for us to store and use this data for fulfilment of contract. If you do not want us to store any data or you wish us to change any details we have, just drop us an email or phone call, or use the contact form on our secure website. Certain types of data such as financial records for tax reasons cannot be erased.
Whilst carrying out work for you we may need to pass your details on to one of our approved contractors or suppliers under the performance of contract area of the lawful processing of your data. We may also need to pass your details on to various governing bodies for certain appliance/Installation registration purposes. We assume that if we carry out works for you we have your consent to use images of our work within your property for marketing and social media purposes. Every care will be taken not to include any reference to you or your address, pictures, personal effects, persons, pets, or belongings in the photo. We may from time to time contact you via our email marketing platform with details of relevant offers or services, if you do not wish to receive these you may use the unsubscribe option within that email. As an individual, you have strengthened rights under the new General Data Protection Regulations including the right to rectify any incorrect information we hold, transfer this information to another company, access the information, or withdraw the information we hold about you.