HeatGlow GDPR Policy

GDPR Regulations Regarding Data Privacy

Due to a recent change in regulations we now have to tell you what information we collect about you and your property and how we

process/store this data.

• If you call upon our services, whether for a quotation or for a job to be carried out, we will ask you for contact details including your

name, address, phone numbers and email address. We will store this on our cloud-based CRM system that is password protected and

assume you are happy with this and that we have your consent to do so.

• We may store these and other relevant details about your property such as type of property, boiler make/model/location, stopcock

position, gas meter location and any other information that may be useful for our engineers.

• We will assume that you are happy for us to do so, and that you give consent for us to store and use this data for fulfilment of

contract. If you do not want us to store any data or you wish us to change any details we have, just drop us an email or phone call, or

use the contact form on our secure website. Certain types of data such as financial records for tax reasons cannot be erased.

• Whilst carrying out work for you we may need to pass your details on to one of our approved contractors or suppliers under the

performance of contract area of the lawful processing of your data.

• We may also need to pass you details on to various governing bodies for certain appliance/installation registration purposes.

• We assume that if we carry out works for you we have your consent to use images of our work within your property for marketing

and social media purposes. Every care will be taken not to include any reference to you or your address, pictures, personal effects,

persons, pets or belongings in the photo.

• We may from time to time contact you via our email marketing platform with details of relevant offers or services, if you do not wish

to receive these you may use the unsubscribe option within that email.

• As an individual you have strengthened rights under the new General Data Protection Regulations including the right to rectify any

incorrect information we hold, transfer this information to another company, access the information or withdraw the information we

hold about you.

• If you send in a CV for a job vacancy we will assume that we have your consent to store your data, even if you are unsuccessful so we

may contact you if a similar role becomes available in the future.

Cancellation Rights – Cancellation rights will be provided when required

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Notice of The Right to Cancel:

Where an estimate is accepted either online digitally, or by way of a Work Start Authorization form; Under the above regulations you have

a right to cancel this contract during a period of 14 calendar days from the day this notice is sent or given to you. During that period if you

choose to cancel the contract, any money paid by you will be refunded.

However, if you have already given written approval for the work to begin before the end of the cancellation period, you may be required

to pay for goods or services already provided.

If you wish to cancel the contract, you must do so in writing and deliver personally or send (which may be by electronic mail or post) this

to the person named below. You may use a cancellation form (please call us and we will provide you with one) but you do not have to.

The notice of cancellation is deemed to be served as soon as it is posted or in the case of an electronic communication from the day it is


In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can

rectify any problems as soon as possible. Either call us on 07710827477, or write to us at HeatGlow, 28 St Francis Road, Whitchurch,

Cardiff, CF141AW or email us at info@heatglow.co.uk We aim to respond within 48 hrs of receiving your complaint and where possible,

will provide you with a date to remedy any issues raised. Where we are unable to resolve your complaint using our own complaints

procedure, as a WHICH? Trusted Trader we use Dispute Resolution Ombudsman for dispute resolution. If you wish to contact them in the

first instance, please call WHICH? Trusted Traders on 0333 241 3209.